Privacy Policy

1. Introduction

Sands Pool Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit a form, or use our pool cleaning, maintenance, and repair services in Lexington, SC and the surrounding Midlands area.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, phone number, email address, and property address submitted through our quote request form or footer callback form.
• Service details: Information about your pool, the services you need, and any notes you provide.
• Communication records: Emails, phone calls, and text messages exchanged between you and our team.

We do not collect payment card information directly. Payments are processed through secure third-party payment processors.

3. How We Use Your Information

We use your personal information to:

• Provide, schedule, and manage pool services
• Respond to your inquiries and quote requests
• Communicate about appointments, service updates, and follow-ups
• Send service reminders and seasonal recommendations
• Improve our services and customer experience

4. SMS & Text Messaging

If you opt in to receive SMS messages from Sands Pool Care (via our quote request form, callback form, or during service interactions), we may send you text messages related to:

• Appointment confirmations and reminders
• Service updates and follow-up communications
• Scheduling changes or notifications
• Responses to your inquiries

By opting in, you agree to receive recurring text messages from Sands Pool Care. You may receive up to 10 messages per month, depending on your service activity. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you opt in again. For help, reply HELP or contact us at evan@sandspoolcare.net or (803) 843-0745.

Your consent to receive SMS messages is not a condition of purchasing any services from Sands Pool Care.

We do not sell, rent, share, or trade your mobile phone number or any information collected through our SMS program with any third parties for promotional or marketing purposes. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information shared via text message may be used in conjunction with other delivery platforms to provide you with service-related communications.

5. Third-Party Services

We use trusted third-party services to help operate our business and serve you. These include:

• Housecall Pro: Our field service management platform used for scheduling, customer management, and invoicing. Your contact and service information is stored in Housecall Pro to manage your account.
• Email service provider: We use an email service to send lead notifications and service communications.

These third-party services have their own privacy policies and are obligated to protect your information. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain your account, comply with legal obligations, and resolve disputes. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe, except where retention is required by law.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption, and we limit access to personal information to team members who need it to provide services. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Phone: (803) 843-0745
• Email: evan@sandspoolcare.net

See our Terms & Conditions for information about our service agreement.